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FAQs

How can I contact you?

We have a Live Chat on the website between Monday - Friday 9am - 5pm, or email us at orders@essentialsforzula.com and we will aim to get back to you within 48 hours.

 

What is my size?

We have a size chart to help you with your personal fitting. However, if you’re still unsure, use our Live Chat or email orders@essentialsforzula.com so we can help you personally find your best fit. We have also created a size guide, which can be seen here.

 

Where do you ship to?

We ship from Europe to worldwide. 

 

Where do you ship from?

Today, we are based in Austria. We used to ship from our family-run factory in Bangkok, Thailand however, this method wasn't perfect since shipping was slow and import duties were high. To combat this issue, we've moved our warehouse to the EU and incurred the cost of duties ourselves so that our garments are delivered in a timely manner and the prices displayed on our website are final. We hope that this will improve the shopping experience for most of our customers. But if for any reason, you are still unhappy, drop us a line at info@essentialsforzula.com. We know we are not perfect and we are always looking for ways to improve. 

 

Where do you get your fabric from? 

Since we have a variety of products; we source our fabrics from several different suppliers within Thailand. The reason why we buy our fabrics in Thailand is to help support the local economy of textile/garment manufacturers. The economy in Thailand has been heavily damaged by “fast fashion” giants who demand large quantities of clothing, for cheaper prices, which mean cheaper labour and more hazardous working conditions. Other countries, have taken advantage of the fast fashion movement and are fulfilling the needs of the clothing giants with larger facilities and cheaper labour.  Due to this, countries like, Thailand, are being squeezed out of the equation. By supporting the local economy in Thailand, we are trying to make a difference. We can put more pressure on creating a need for small-medium sized garment/textile factories, and we can help improve fair/ethical working and pay conditions in Thailand and set an example for the rest of the garment factories worldwide.

 

Are the workers earning fair income and are they treated with respect? 

All garments are made in-house in our family run garment facility in Bangkok. The seamstresses are paid above Thai minimum wage standards and have fair working hours. They are paid overtime hours if they work for longer than 9am-5pm. The employees are treated to a monthly luncheon, where majority votes are taken to choose the meal of the month! The factory has been established almost 30 years ago, and some of the employees have been with us for the same amount of time. 

 

More Questions?

For questions regarding your order, email us at orders@essentialsforzula.com.

If you have general questions, email us at info@essentialsforzula.com.

Alternatively, you can simply use our Live Chat to get in touch. We will aim to respond to all inquiries within 48 hours. Since we are a small team, please have patience as we try to deal with every inquiry personally.