FAQs, Shipping & Returns
WHERE DO YOU SHIP?
We ship worldwide. In addition, shipments within Thailand are free.
WHERE DO YOU SHIP FROM?
We ship directly from our family run workshop in Thailand to your address.
HOW MUCH IS SHIPPING AND HOW LONG WILL IT TAKE?
€2.55 per item (any additional item is €1.65)
Packages are sent with standard Thai post. The delivery takes approx. 10-12 working days (not incl. weekends and public holidays). Due to the cheap postal costs, tracking links are not provided with this shipping option.
€30 (flat rate)
Regardless of the quantity and weight, the package sent with express will always be €30. Packages are sent with DHL and takes 2-3 days (not including Sundays and public holidays). Customers will be provided with a tracking number and link.
*Once we ship out your items, delivery times are controlled by the courier companies that we work with. The duration we display above should be used as a guideline only.
WHEN WILL MY ORDER ARRIVE?
We produce our items made to order, and some popular items in small batches. For this reason, we need about 1 week to dispatch the order. However, since we are a small team, and if items are out of stock, this processing time may take a while longer. Please make sure that you are at your shipping address during business hours. We do not ship to PO boxes.
CAN I TRACK THE DELIVERY OF MY ORDER?
This depends on the shipping method that you have chosen. We offer trackable and non-trackable shipping methods. If you requested express shipping, the tracking link will be embedded in your shipping confirmation email.
WILL I HAVE TO PAY ANY ADDITIONAL TAX & IMPORT DUTY?
Our products are dispatched directly from our family workshop in Bangkok, Thailand. Our prices exclude duties & taxes. If for any reason extra postage, handling or taxes occur, the customer will be responsible for these payments.
Payment of the above is necessary to release your order from customs on arrival. Payment will not be refunded for any shipments that are refused or abandoned by you. We understand that you would like the price on our website to be the end price, however, since we are an e-commerce company, we ship worldwide and custom & duties are out of our control since they differ from country to country.
If you are unsure of the charges and whether you will be affected, here are some useful links:
- Mainland Europe: Packages are subject to random customs checks. If you're package is stopped, you will be liable to pay 19% - 23% VAT of the total bill + €10 administration fee.
- UK: Packages are subject to random customs checks. More information here.
- USA: Packages are not subject to customs or duties until a certain threshold (up to approx. $800+). More information here.
The information above should be used as a guideline only, if you would like to know your exact costs, please contact your local customs office before placing an order.
We accept returns & exchanges for all items. Purchases must be returned to us within 14 days from receipt of the delivery. Ship your package using a safe method, as we cannot accept responsibility for lost packages. We will accept your return of unworn, unwashed, unaltered merchandise. Please exercise caution when trying on the garments. Please note: No return or exchanges accepted on items discounted, purchased on sale or using a promotion code.
ESSENTIALS FOR ZULA
475-477 Soi On Nut 10,
On Nut, Suan Luang,
Refunds are made for the product, but do not include the cost of shipping. Returns sent to our studio in Vienna will not be refunded.
WHAT'S MY SIZE?
We've got you covered! Go ahead and use our size calculator for a individualised size recommendation. Click on SIZE GUIDE.
WHAT CURRENCY DO YOU ACCEPT?
All prices listed on our site are in EUROS and US DOLLARS. We charge in the currency of your choice. The bank that has issued your credit card determines the exact exchange rate that you will pay. By placing an order you are acknowledging and accepting all the international shipping terms.
WHERE DO YOU GET YOUR FABRIC FROM?
Since we have a variety of products; we source our fabrics from several different suppliers within Thailand. The reason why we buy our fabrics in Thailand is to help support the local economy of textile/garment manufacturers. The economy in Thailand has been heavily damaged by “fast fashion” giants who demand large quantities of clothing, for cheaper prices, which mean cheaper labour and cheaper, and more hazardous working conditions. Other countries, have taken advantage of the fast fashion movement and are fulfilling the needs of the clothing giants with larger facilities and cheaper labour. Due to this, smaller countries like, Thailand, are being squeezed out of the equation. By supporting smaller manufacturers the local economy in Thailand, we are trying to make a difference. We can put more pressure on creating a need for small-medium sized garment/textile factories, and we can help improve fair/ethical working and pay conditions.
ARE THE WORKERS EARNING FAIR INCOME AND ARE THEY BEING TREATED WITH RESPECT?
All garments are made in-house in our family run garment facility in Bangkok. The seamstresses are paid above Thai minimum wage standards and have fair working hours. They are paid overtime hours if they work for longer than 9am-5pm. The employees are treated to a monthly luncheon, where majority votes are taken to choose the meal of the month! The factory has been established almost 30 years ago, and some of the employees have been with us for the same amount of time.
For questions regarding your order, email us at email@example.com.
If you have general questions, email us at firstname.lastname@example.org.
Alternatively, you can simply use our contact page to get in touch. We will aim to respond to all inquiries within 48 hours. Since we are a small team, please have patience as we try to deal with every inquiry personally.