All you need to know if you're ordering during the holiday season:
When's the cut off date to receive my order in time?
For a timely Christmas delivery before 24. December, place your order by:
- 18. December midnight (CET) for Austria.
- 17. December midnight (CET) for Germany, Italy, Czech Republic.
- 16. December midnight (CET) for the rest of Europe, US, UK.
- 13. December midnight (CET) for Asia & Australia.
Is your return policy extended?
To allow you to give the essential gift with peace of mind, returns are possible until 7. January 2022 for orders placed between 23. November – 24. December 2021 online. If you’d like to make a return, please contact firstname.lastname@example.org for the info and return form.
Please note that we do not refund products on sale.
Do you allow exchanges?
Unfortunately not at this time, but you can request a return and place another order, we'll reimburse you as soon as we can.
We do not exchange products on sale.
I would like to purchase a gift card: what do you offer?
You can purchase an essentials for zula gift card on our website. A digital card with a unique code will be sent via email. Choose your preferred amount between 25-200 euros. Thoughtfully print it out and place it under the tree or send it via email.
How to redeem it?
- The card includes one code
- Use it online at check out
- The code can be used several times and can be combined with another form of payment